Conflict can be avoided when you remember this.
When you are in a difficult situation, remember the fact that people respond to things based on their own inner needs/issues/perceptions. It’s not about you. It’s never about you. I know it may feel like it, which can lead to escalation of conflict. Instead of taking it personally, pause before you respond and know this is not about you. It’s about them. Don’t take the bait and join the emotional roller coaster. Stay firmly planted and hold your peace. Then you can respond from a place of neutrality…and empathy, forgiveness and love. Emerge Positive®